Return, Refund & Cancellation Policy

Return, Refund & Cancellation Policy

Our focus is on complete customer satisfaction. In the event, if you are displeased with the services provided, we will refund back the money, provided the reasons are genuine and proved after investigation. Please read the fine prints of each deal before buying it, it provides all the details about the services or the product you purchase. In case of dissatisfaction from our services, clients have the liberty to cancel their order/s and request a refund from us.

After placing the order customer can cancel the order within 1 hour if he/she wish to and the Refund would be made within 10 working days. Our account department would get in touch with you for this. To cancel the order, kindly call us at our email us at info@dusasha.com stating the reason for cancelation along with your order no. in the below format.

Subject line: DUSASHA| Cancel Order (Enter order ID)

The format for the Email should be:

Order No:
Email Address:
Phone number:
Reason:

Returns & Replacement Policy: 

We have a “no returns” policy and follow an “only replacement” policy. 

  1. If you report an issue with your products we may schedule a technician visit to your location. A resolution will be provided based on the technician’s evaluation report.
  2. A return will be processed only if:
    • it is determined that the product was not damaged while in your possession;
    • the product is not different from what was shipped to you;
    • the product is returned in original condition (with brand’s/manufacturer’s box, MRP tag intact, user manual, warranty card, and all the accessories therein).
  3. If you wish to return an electronic device that stores any personal information, please ensure that you have removed all such personal information from the device prior to returning. Amazon shall not be liable in any manner for any misuse or usage of such information.
  4. Products may not be eligible for return in some cases, including cases of buyer’s remorse such as incorrect model or color of the product ordered or incorrect product ordered.
  5. Products marked as “non-returnable” on the product detail page cannot be returned.

Note: You can replace the products on receiving wrong/faulty product. The request has to be placed within 5 days of receipt of your shipment.

The replacement criteria apply for the below conditions:
– The product must be in original condition
– In the original packaging
– Original shipping charges are non-refundable
– Original Invoice

To replace the products, kindly call us at our email us at info@dusasha.com stating the reason for a replacement along with your order no. and phone no. with the subject line:

Subject line: DUSASHA| Replacement request for Order No :

The format for the Email should be:

Order No:
Email Address:
Phone number:
Reason:

Refund Policy: 

The following are the refund processing timelines after the item is received by Sai Dusasha Marketing Private Limited.

  • If paid by credit or debit cards, refunds will be issued to the original card provided at the time of purchase.
  • In case of payment gateways, a payment refund will be made to the same account.
  • For Pay on Delivery or Cash on Delivery orders, refunds will be processed either to your bank account (via National Electronic Funds Transfer (NEFT). If you wish to receive the Pay on Delivery or Cash on Delivery order’s refund to your bank account, you can update the details of the bank account through a link sent on your email in response to your request.

Note: Refunds cannot be processed to third-party accounts.

Shipping Cost Refunds

The shipping cost will not be refunded at any circumstances.